Consolidate medical equipment service requests from phone IVR, WhatsApp, and QR web forms into SAP CRM — automatically validated, deduplicated, and routed to the right engineering team within 500ms.
OmniHub consolidates every service intake channel into a single intelligent processing engine, eliminating data silos and manual ticket creation.
Technicians call a dedicated number and navigate a Twilio Voice IVR that captures equipment serial numbers, fault descriptions, and clinic details — 24/7, no agent required.
Natural language service intake via WhatsApp Business API. Technicians describe the fault in plain language, and the bot extracts all required fields intelligently.
Each piece of equipment carries a unique QR code that, when scanned, opens a pre-filled web form with equipment context already loaded — frictionless digital intake.
DynamoDB-powered deduplication engine detects duplicate service requests across all channels within a configurable time window, preventing redundant SAP tickets.
Posts directly to SAP CRM_SERVICEREQUEST_SRV via OData API. Service tickets are created with all context — clinic, equipment, fault type, and technician — within 500ms.
S3-backed routing configuration maps equipment types and clinic locations to engineering teams. SNS topics dispatch real-time push alerts and SES HTML email notifications.
From the moment a service request enters OmniHub to a ticket in SAP and a notification to the engineer — fully automated.
Technician calls, sends a WhatsApp message, or scans the QR code on the equipment to open the web form.
AWS Lambda validates the request, checks for duplicates in DynamoDB, enriches with clinic routing data from S3.
A complete SAP CRM service request is created via OData API within 500ms — fully structured with all context.
AWS SNS sends push notifications and SES dispatches rich HTML emails to the correct engineering group instantly.
OmniHub runs entirely on AWS serverless infrastructure — Lambda functions, API Gateway, and DynamoDB — eliminating servers to manage while handling thousands of service requests per hour.
OmniHub integrates with your existing SAP CRM and can be deployed on your AWS account using Terraform in hours, not months.